Jan 20, 2025 | AI, Innovation, Strategy
๐ง๐ต๐ฒ ๐ณ๐ถ๐ฟ๐๐ ๐ฟ๐ถ๐ฝ๐ฝ๐น๐ฒ๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐๐ด๐ฒ๐ป๐๐ถ๐ฐ ๐๐ ๐ฎ๐ฟ๐ฒ ๐ฏ๐ฒ๐ด๐ถ๐ป๐ป๐ถ๐ป๐ด ๐๐ผ ๐ฟ๐ฒ๐ฎ๐ฐ๐ต ๐๐ต๐ผ๐ฟ๐ฒ, bringing transformative changes to how we interact online. There are impressive examples of AI-powered assistants helping job seekers craft resumes and fill applications,ย to intelligent travel planners curating personalized itineraries via natural voice interaction. Youโd be forgiven to think youโre already experiencing these capabilities with the latest LLMs, but this next evolution of AI is a significant leap forward of the technology. These autonomous agents can analyze data, set goals, and take action to achieve them.
Beneath the surface, these AI agents will catalyze a seismic shift in how businesses operate. We’re entering the “agentic era” of digital connectivity. This new paradigm is not just about enhancing user interfaces; it has major implications on backend operations, data integration, analytics, customer service, privacy considerations, and much more. It is likely to be a messy landscape behind the scenes as established SAAS platforms seek to maintain their value with added AI features, while business leaders seek to break down data silos for greater insights by implementing Agents that can work across those platforms.
For CPOs, CTOs, and startup founders, this isn’t just a technological shiftโit’s a strategic revolution. Agentic AI will:
โ Break down data silos
โ Optimize operational workflows
โ Provide unprecedented analytical insights
โ Revolutionize customer experiences
As professionals, we must ask ourselves: How will these AI agents redefine our roles? What new skills will we need to thrive in this AI-augmented landscape? And most importantly, how can we harness this technology to create more value for our organizations and customers?
The future is here, and it’s powered by AI. Are you ready to ride this wave?
#GenerativeAIย #FutureOfWorkย ย #DigitalTransformation
Dec 30, 2024 | Innovation, Strategy
As I reflect on 2024, it’s clear that many business leaders have prioritized short-term operational needs over long-term strategic initiatives. This shift was understandable given the economic uncertainties and rapid market changes. However, as we look towards 2025, it’s crucial to recognize the importance of striking a balance between immediate demands and future-focused digital strategies.
I believe the past year’s focus on short-term gains has left many companies vulnerable to digital disruption and potential stagnationโthis imbalance is unsustainable.
๐๐ฒ๐ฟ๐ฒ ๐ฎ๐ฟ๐ฒ ๐ฏ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐ฏ๐ฒ๐ต๐ถ๐ป๐ฑ ๐๐ต๐ฒ ๐๐ต๐ถ๐ณ๐ ๐ฏ๐ฎ๐ฐ๐ธ ๐๐ผ ๐ฏ๐ฎ๐น๐ฎ๐ป๐ฐ๐ฒ:
1. ๐ธฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒโฬฒ๐ณฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒโฬฒ๐ณฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ขฬฒ: Gartner believes that 60% of organizations depend on digital platforms to transform their business models. This trend is likely to accelerate, pushing leaders to invest in long-term digital capabilities.
2. ๐ฟฬฒ๐ฬฒ๐ฬฒ๐ฬฒโฬฒ๐ฬฒ๐ฬฒโฬฒC๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ: The limitations of an overly short-term approach are becoming apparent as businesses struggle to effectively leverage rapidly evolving disruptive technologies such as AI. The pace of change feels dizzying when leaders haven’t developed the strategic agility to understand drivers and implications.
3. ๐ฒฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒโฬฒ๐ฟฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ๐ฬฒ: Companies that have maintained a long-term focus during this period are likely to emerge with significant competitive advantages, spurring others to make hasty decisions just to keep up.
๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฒ๐ ๐ณ๐ผ๐ฟ ๐๐ฐ๐ต๐ถ๐ฒ๐๐ถ๐ป๐ด ๐๐ฎ๐น๐ฎ๐ป๐ฐ๐ฒ
To prepare for this shift, business leaders should consider:
1. Prioritizing initiatives based on both immediate impact and long-term value
2. Implementing agile roadmaps to adapt quickly to market changes while maintaining strategic direction
3. Fostering a culture of continuous improvement and a lean innovation methodology to drive both short-term efficiency and long-term growth
I’d love to hear your perspective. Do you think 2025 will see a return to a balanced strategic approach?
hashtag#DigitalTransformation hashtag#StrategicPlanning hashtag#BusinessGrowth
May 5, 2024 | Innovation, Strategy
I recently attended The Conference Board’s excellent ๐พ๐๐๐ฃ๐๐, ๐๐ง๐๐ฃ๐จ๐๐ค๐ง๐ข๐๐ฉ๐๐ค๐ฃ, ๐๐ฃ๐ ๐๐ง๐๐๐ฃ๐๐ฏ๐๐ฉ๐๐ค๐ฃ ๐ฟ๐๐จ๐๐๐ฃ: ๐๐๐ง๐๐ซ๐ ๐ผ๐ข๐๐ ๐ฉ๐๐ ๐๐๐ญ๐ฉ ๐ฟ๐๐จ๐ง๐ช๐ฅ๐ฉ๐๐ค๐ฃ event in NYC. While there were many insightful speakers, one that really stood out was Nanda Burke from Siemens, who shared her company’s inspiring journey to transform into a truly global, integrated solutions organization.
Here were my top 4 takeaways from Nanda’s talk:
1. ๐๐ฒ๐ณ๐ถ๐ป๐ฒ ๐๐ต๐ฎ๐ ๐๐ผ๐’๐ฟ๐ฒ ๐ก๐ข๐ง ๐ด๐ผ๐ถ๐ป๐ด ๐๐ผ ๐ฑ๐ผ. When undergoing a strategic transformation, it’s just as critical to explicitly define the areas you will deprioritize or not pursue in the strategy.
2. ๐๐ฒ๐๐ถ๐ด๐ป ๐ณ๐ผ๐ฟ ๐ผ๐ฟ๐ด๐ฎ๐ป๐ถ๐๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น “๐ณ๐น๐๐ถ๐ฑ๐ถ๐๐.”ย Siemens created an internal platform called Cosmos that empowers employees to form ad-hoc, organic groups across the enterprise beyond their direct reporting lines. This enables much greater cross-functional collaboration.
3. ๐ฆ๐ต๐ถ๐ณ๐ ๐๐ผ ๐ฎ “๐ด๐ฟ๐ผ๐๐๐ต ๐๐ฎ๐น๐ธ๐” ๐ฐ๐๐น๐๐๐ฟ๐ฒ.ย Siemens did away with traditional performance reviews in favor of frequent, candid 1:1 “growth talks” between employees and managers. This unstructured format provides opportunities for healthier and more timely conversations to support individual growth paths.
4. ๐๐บ๐ฏ๐ฟ๐ฎ๐ฐ๐ฒ ๐ฎ๐ป ๐ผ๐ฝ๐ฒ๐ป ๐ฒ๐ฐ๐ผ๐๐๐๐๐ฒ๐บ ๐บ๐ถ๐ป๐ฑ๐๐ฒ๐.ย Siemens launched their Xcelerator marketplace, which not only offers their own digital solutions but also sells third-party vendor products and services. This demonstrates a deeper understanding of customer needs.
As organizations of all sizes grapple with accelerating disruption, Siemens’ transformation principles offer a powerful model for thriving amid change.
#digitaltransformation #innovation ย #strategy
Apr 15, 2024 | AI, Design, Innovation, Strategy
Today, Scott Belsky‘s latest insights in the Implications newsletter resonated deeply with me. He discusses a future of brands increasingly deploying AI agents as the primary interface, potentially leading to a landscape of disparate self-serving experiences, each thirsty for your data. This raises an important question about the emergence of platform-level agents, personalized to negotiate on behalf of individuals based on their unique data and preferences.
Several years ago at Spring Studio, we explored a similar concept for the banking sector, envisioning a future where a chatbot evolves into an AI-enabled โcompanionโ. Dubbed the โself-driving bank accountโ, this tool could autonomously manage funds to prevent overdrafts, optimize bill payments, and even advise on optimal timing for major purchases.
This evolution in digital interfaces could profoundly impact consumers, brands, and developers. As we navigate this shift, itโs crucial to consider how such innovations could redefine the customer journey, focusing on privacy, trust, loyalty, transparency, and interoperability.
What do you think the future holds for customer-brand interactions in an AI-mediated landscape?
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#AIBranding #CustomerExperience ย #DigitalBanking ย #FutureOfAI ย #BrandInnovation ย #TechTrends ย #AICompanions